.portal{max-width:1440px;margin:5rem auto;padding:4rem 5vw 8rem}
.portal-top{display:flex;align-items:flex-end;justify-content:space-between;gap:30px;margin-bottom:2.5rem}
.portal-top h2{max-width:800px}
.portal-top p:not(.eyebrow){max-width:600px;color:var(--sub)}
.portal-status{padding:9px 12px;border:1px solid var(--line);border-radius:999px;font:.7rem var(--mono);white-space:nowrap}
.portal-status i{display:inline-block;width:6px;height:6px;margin-right:6px;border-radius:50%;background:#4ed783}
.portal-tabs{display:flex;gap:8px;padding-bottom:20px;border-bottom:1px solid var(--line)}
.portal-tabs button{border:1px solid var(--line);border-radius:999px;padding:10px 13px;background:transparent;color:inherit;font:600 .77rem var(--sans);cursor:pointer}
.portal-tabs button.active{background:var(--ink);color:var(--paper)}
.portal-view{display:none}
.portal-view.active{display:block}
.portal-summary{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin:25px 0}
.portal-summary article{padding:17px;border:1px solid var(--line);border-radius:14px;background:var(--panel)}
.portal-summary span{display:block;color:var(--sub);font:.62rem var(--mono);letter-spacing:.08em}
.portal-summary strong{display:block;margin:14px 0 4px;font-size:1.5rem;letter-spacing:-.06em}
.portal-summary small{color:var(--sub);font-size:.75rem}
.portal-columns{display:grid;grid-template-columns:1.1fr .9fr;gap:15px}
.portal-panel{padding:21px;border:1px solid var(--line);border-radius:17px;background:color-mix(in srgb,var(--paper) 82%,transparent);box-shadow:0 15px 45px rgba(15,31,33,.05)}
.panel-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:20px}
.panel-head h3{margin:0;font-size:1.15rem;letter-spacing:-.045em}
.panel-head span{color:var(--sub);font:.62rem var(--mono)}
.portal-panel label{display:grid;gap:6px;margin:11px 0;color:var(--sub);font-size:.72rem;font-weight:600}
.portal-panel select,.portal-panel textarea,.portal-panel input{width:100%;padding:10px;border:1px solid var(--line);border-radius:8px;background:transparent;color:inherit;font:inherit}
.portal-panel textarea{min-height:78px}
.portal-panel .button{margin-top:7px}
.portal-message{min-height:1.2em;margin:10px 0 0;color:#218c4d;font-size:.78rem}
.ticket-list,.record-list,.renewal-board{display:grid;gap:8px}
.ticket-list article,.record-list article,.renewal-board article{display:grid;gap:4px;padding:12px;border:1px solid var(--line);border-radius:10px}
.ticket-list b,.record-list b,.renewal-board b{font-size:.84rem}
.ticket-list span,.record-list span,.renewal-board span{color:var(--sub);font-size:.75rem}
.ticket-list small{font:.62rem var(--mono);color:#4a9b72}
.image-previews{display:flex;flex-wrap:wrap;gap:7px}
.image-previews img{width:64px;height:64px;border-radius:9px;object-fit:cover}
.renewal-board article{grid-template-columns:1fr auto;align-items:center}
.renewal-board span{grid-column:1}
.renewal-board button{grid-column:2;grid-row:1 / span 2;border:1px solid var(--line);border-radius:999px;padding:8px 10px;background:transparent;color:inherit;font:.65rem var(--sans);cursor:pointer}
.renewal-board button:hover{border-color:var(--gold);color:var(--gold)}
@media(max-width:780px){.portal{padding:3rem 5vw 5rem}
.portal-top,.portal-columns{grid-template-columns:1fr;display:grid}
.portal-tabs{overflow:auto}
.portal-summary{grid-template-columns:1fr}
.admin-columns{grid-template-columns:1fr}
}
.lead-inbox-panel{grid-column:1 / -1}.lead-inbox-panel small{color:#4a9b72;font:.62rem var(--mono)}
.zoho-handoff{display:grid;gap:7px;margin-top:16px;padding-top:16px;border-top:1px solid var(--line)}.zoho-handoff b{font-size:.78rem}.zoho-handoff span{color:var(--sub);font-size:.73rem}.zoho-handoff button{justify-self:start;margin-top:3px;border:1px solid var(--gold);border-radius:999px;padding:8px 10px;background:transparent;color:inherit;font:.67rem var(--sans);cursor:pointer}.zoho-handoff button:hover{background:var(--ink);color:var(--paper)}.zoho-handoff small{min-height:1.2em;color:#4a9b72;font-size:.72rem}